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Unified Communications (UC) refers to a telephony system that integrates (or "unifies") multiple communication methods within an enterprise. Your business may communicate in many ways: phone calls, video conferencing, instant messaging, email, SMS, fax?the list goes on. The growing popularity of unified communications is part of a larger digital transformation and cloud migration that businesses are undergoing today. The COVID-19 pandemic has greatly accelerated this transition, with many organizations relying heavily on UCC technology to enable remote work.
UC provides businesses with a competitive advantage by reducing the number of standalone tools, platforms and solutions required for corporate communications. Because unified communications integrates and optimizes all interactions within an organization, team collaboration and productivity, as well as sales prospects, suppliers, and customer engagement, are significantly improved. Many businesses choose a unified communications phone system over a traditional phone system because it's a better way to secure their investment and keep pace with technological advancements.
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